A: The Castrol FastScan app is only for mechanics who purchase 5L Castrol products.
A: To register for the FastScan program, you need to download the FastScan app from the App Store or Google Play. Then, enter your contact details, mobile number and email address in the required sections within the app.
A: The table below shows how many points you earn for every litre of Castrol products bought through the FastScan program.
A: Yes, you can earn FastScan points when you buy 5L Vecton and CRB products.
A: FastScan points are valid for 24 months from the time they are added to your account. After 24 months, any unused points will expire automatically.
A: There is no need for a password or login. During registration, you will receive a One-Time Password (OTP) via text message to the mobile number you provided.
A: No, FastScan is only available through the mobile app, which you can download from the App Store (iOS) or Google Play (Android).
A: More information can be found at castrol.com/sa-fastscan
A: The Customer Care team aims to respond to all inquiries within 24 hours from Monday to Friday (9 AM to 5 PM). If you contact them on the weekend, expect a delay of up to 36 hours.
You can reach the Customer Care team by filling out the form available on the FastScan website or app. Please complete the form to submit your query.
Castrol reserves the right to extend the response time if you use other methods of contact.
A: Re-register through the FastScan app using the same email address you previously used. Your current points balance will stay the same.
A: Points redemption will be available starting in 2025.