QUALITY POLICY

                                                                                                                                                                                                      6 July 2020

At Castrol we manufacture and sell high performance and superior quality products and services with the intent to exceed customer expectations consistently. This has been the key to the success of Castrol over 100 years, and we will continue to keep that first and foremost in all that we do.

We will achieve this by:

• Leadership: Take personal responsibility to champion product quality throughout the organization.
• Roles, Accountabilities & Competencies: Establish clear accountabilities, competencies, and responsibilities for managing product quality activities.
• Specifications, Standards and Requirements: Comply with customer and legal requirements, specifications, business and/or industry standards relevant to product quality.
• Risk Assessment and Management: Assess risks to product quality across the lubricants businesses and implement necessary controls to mitigate those risks, where appropriate.
• Quality Event Reporting and Investigation: Report and investigate product quality events and apply root cause methods to develop corrective and preventive actions.
• Emergency Response: Respond immediately to potentially significant product quality events.
• Performance Measurement and Reporting: Monitor product quality performance and routinely communicate the results.
• Audit and corrective Action: Audit compliance with the quality system and evaluate the effectiveness of corrective and preventive actions.