A: The Castrol FastScan app is a service for Workshop owners only. If you are a workshop employee and want to participate in the
programme, please talk to your workshop manager.
programme, please talk to your workshop manager.
A: To register for the FastScan programme, the Workshop owner should first download the FastScan app from either the App store or Google Play, then enter the nessesery details- including contact details, VAT number, mobile number and email address in the relevent sections displayed within the app.
A: In this case, you will have to register each VAT number with a different mobile phone number. One VAT number = one account.
A: The workshop should have a registered business with a valid VAT number and should be a customer of a Castrol Authorised Distributor.
A: The table below shows the number of points awarded for each litre of Castrol products purchased by the FastScan Programme Participant:
UK
A: Sadly not at this time, Vecton and CRB products arent available to collection FastScan points from purchasing.
A: Points are allocated to each workshop based on the Distributor's sales reports. Points will be awarded monthly until the 25th day of the month following the previous purchase period (month). In order to activate the points, users need to log into the app once a month and click on the corresponding points activation button. The user will receive a push notification in the app when the points have been awarded.
A: All FastScan Points are valid for a period of 24 months from the time the Points are entered into the account. After this period, any unused Points will automatically expire.
A: FastScan is a single sign-on application. There is no login or password. During the registration process, the IWS owner will receive an One Time Password as a text message to the mobile phone number provided during the registration process.
A: No, Fastscan is a mobile app that needs to be downloaded from App Store (iOS) or Google Play (Android).
A: More information is available at www.castrol.co.uk/fastscan.
A: The reason may be that your distributor has not provided sales data. Please contact the didicated Castrol Authorised Distributor.
A: FastScan Customer Care facility is available to Independent Workshop owners to help on any queries and concerns. The Customer Care team will attempt to respond to all requests within 24 hours from the initial enquiry between Monday- Friday 9am to 5pm. if the request is made on a weekend please expect a delay in response to up to 36 hours from the intial request.
The Customer Care team should be contacted via the form available on the FastScan webpage or via the FastScan app. To submit a query, please complete the form at www.castrol.co.uk/fastscan/help
Castrol reserves the right to extend the response time if contact is made by any other means.
A: Once the Independent Workshop Owner has received the order confirmation and shipping confirmation it can take up to 15 days for the item to be receied however on average its between 5-7 days.
The courier company is DHL International.
The courier company is DHL International.
A: Prizes cannot be exchanged once delivered.
For specific complaints regarding damaged items or damaged shipment, please contact the Customer Care Team via the FastScan app or webpage.
All goods should retain the original packaging and the complaint must not be a consequence of misuse by the customer.
For specific complaints regarding damaged items or damaged shipment, please contact the Customer Care Team via the FastScan app or webpage.
All goods should retain the original packaging and the complaint must not be a consequence of misuse by the customer.
A: The warranty period for prizes is in accordance with European Union and national regulations, if not EUR, and is specified in the reward brand's T&Cs.
A: Independent Workshop Owners will need to re-register via the FastScan app with the same email address and VAT number previously used. You will retain your current points balance.
A: The prize list is updated periodically according to stock levels and product updates. Products that are no longer listed in the shopping cart are not available for fulfilment. Any concerns contact The Customer Care Team via the FastScan app or website.
A: Unfortunately, orders made a different times cannot be combined.
A: If you would like to change your order, please write to The Customer Care Team, quoting the account VAT number, the order number and specifying what you would like to change about it. If necessary, we will contact you by email or using the phone number you provided during registration.
A: If an order is placed on the weekend it will be processed the next working day from 8am.
A: Firstly, check the status of the parcel using the tracking link in the delivery confirmation email. If the delivery date has passed and the order has not been delivered, please contact Customer Care Team via the FastScan website. One of the team will be in contact regarding the enquiry.