The terms and conditions set out below ("Terms and Conditions") apply to the Win with Castrol: GTX 15W-40 Promotion South Africa ("Promotion") being run and administered by bp Southern Africa (Pty) Ltd with its registered address at 199 Oxford Road, Oxford Parks, Dunkeld, South Africa, 2196 ("Promoter" or "us" or "we").
These Terms and Conditions will prevail in the event of any conflict or inconsistency with any other communications sent to you by us, including advertising or promotional materials.
Prize redemption instructions are deemed to form part of the Terms and Conditions. By entering this Promotion, you are deemed to be a participant (“hereinafter referred to as “you” or “participant”) and all participants will be deemed to have accepted and shall be bound by these Terms and Conditions.
This version of the Terms and Conditions applies to each participant residing in and purchasing the eligible product in South Africa (“the Territory”) and may be viewed on the Castrol WhatsApp platform by going to 067 346 1627
1. Important Provisions
It is important for us to point out certain important provisions in these Terms and Conditions to you. The clauses which contain these important provisions and the reasons why they are important are set out below. It is important that you read all of these Terms and Conditions carefully and not only what we point out below.
1.1. Limitation of risk, legal responsibilities and liability. Clauses 6, 8, 10, 11, 12, 13 and 14 herein below are important because they limit and exclude obligations, liabilities and legal responsibilities that we and other persons or entities may otherwise have to you. As a result of these clauses, your rights and remedies against us and these other persons and entities are limited or excluded. These clauses also limit or exclude your right to recover from, or make claims against, the Promoter for losses, damages, liability or harm you or others may suffer as a result of your participation in the Promotion. Clauses 8 and 12 herein below are particularly important because you take on risk, legal responsibilities and liability. In terms of these clauses, you may be responsible for taxes, fees, claims and other amounts. You will also be responsible for, and you accept, various risks, damages, harm, and injury which may be suffered by you and others for what is stated in these clauses.
1.2. Indemnities by you. Clause 8 herein below requires you to indemnify (hold harmless) us and other persons or entities against claims, loss, damages, and harm that may be suffered by us and other persons or entities as a result of your participation in the Promotion. This places various risks, liabilities, obligations and legal responsibilities on you, and you will be responsible and liable for the payment of the value of the claims, loss, damages, and harm that may be suffered or claimed.
1.3. The Promotion is only valid in the Territory and is open only to a natural person, who: i) is a legal resident in the Territory as either (a) a citizen; (b) a permanent resident; or (c) a student or professional in possession of a valid working permit; and (ii) is at least 18 (eighteen) years old.
1.4. The Promotion is not open to the Promoter, including its employees' agencies, sales agents/ merchandisers, packaging suppliers and their immediate family members (spouses, life partners, parents, grandparents, siblings, children and grandchildren) or to their business partners, or any person who is (i) a director, member, partner, or agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter; or (ii) a supplier of goods or services in connection with the Promoter.
2. Participation in the promotion constitutes your acceptance of these terms and conditions. All information relating to this Promotion and published in any promotional material will form part of the terms and conditions of entry. The Promoter reserves the right to amend these Terms and Conditions in its sole discretion at any time and the amendments will be deemed to have taken effect on the date of publication of the revised Terms and Conditions on the Promoter’s website at castrol.com/en_za/south-africa/home/about-castrol/newsroom/win-with-castrol-gtx-15w-40-promotion-south-africa.html
3. The promotion will run from 1 October 2024 at 00h00 and end on 1 February 2025 at 00h00 (the Promotion Period”). No entries received before or after the Promotion Period will be accepted.
4. A Participant wishing to participate in the Promotion must:
4.1. purchase, in a single payment transaction, a minimum of One Castrol 15W-40 Petrol (“the eligible product”) at any participating retail or wholesale outlet in the Territory within the Promotion Period.
4.2. Scan the QR code, located in-store on promotional material, or save the number 067 346 1627 on their phone, open a WhatsApp conversation with Castrol and say “hi” to get started; and; follow the prompts on WhatsApp to submit their details and upload a picture of their unique invoice or till slip number and;
4.3. Retain their till slip or invoice as proof of purchase.
4.4. Complete a new purchase of an eligible product, as contemplated in clause 4.1 and follow the process set out in clause 4, for each new entry submitted.
4.5. Enter using a cell phone number that is owned and registered to that Participant. No other person can use another person’s cell phone or cell phone number for entry into the Promotion. If it is discovered that a Participant has entered a cell phone number that is not registered to that Participant, he/she will automatically be disqualified and will be required to refund to the Promoter any prize(s) that such Participant may have received from the Promoter.
4.6. Not enter the promotion using more than one cell phone number. This is to avoid additional fraud being conducted by multiple SIM card owners.
4.7. enter using a phone number that is contactable during office hours (i.e., 08h00 to 17h00, Monday to Friday, excluding Public Holidays).
5. By participating in the Promotion and following the steps set out in clause 4, you stand a chance to win a share of R1,000,000 (one million rand) in prizes “prizes”, broken down as follows:
5.1. Instant data vouchers “instant vouchers” to the total value of R100,000 (one hundred thousand rand). The following will apply to instant vouchers.
5.1.1. 1,000 winners of R100 anytime data vouchers, awarded randomly over the promotional period
5.1.2. Instant vouchers will be sent to the winners on WhatsApp, immediately at the time of entry, after uploading a valid till slip/invoice
5.1.3. Instant vouchers are valid for 1 year from date of issue
5.1.4.Instant vouchers may be redeemed following the instructions supplied with the voucher
5.2. Castrol FastScan loyalty points “points” to the total value of R120,000 (one hundred and twenty thousand rand). The following will apply to points.
5.2.1. 240 winners of R500 FastScan loyalty points, awarded randomly over the promotional period
5.2.2. Points will be automatically loaded to the winner's FastScan wallet, within 10 working days of winning.
5.2.3. To access and redeem their points, winners will be required to;
5.2.3.1. Download the Castrol FastScan loyalty app from the app store
5.2.3.2. Register on FastScan
5.2.3.3. Complete these steps within 10 days of winning on WhatsApp
5.2.4. If no FastScan profile is found for a winner, their points will be forfeited
5.3. bp Fuel vouchers “fuel vouchers” to the total value of R200,000 (two hundred thousand rand). The following will apply to fuel vouchers.
5.3.1. 40 winners of R5,000 fuel vouchers, awarded to 10 winners per month during the promotional period
5.3.2. Fuel draws will take place on the first Monday of each month, with the first draw on 4 November 2024, and the final draw on 3 February 2025
5.3.2.1. Following each monthly draw, the potential winners will be notified via SMS, once their till slip has been verified.
5.3.2.2. The potential winners will be sent an SMS containing a link to a winner verification form on WhatsApp, and they are required to complete the form within 48 hours of receipt, for final verification, before they can be confirmed as a winner. Any potential winner who fails to complete the form within 48 hours will forfeit their chance and will be replaced by a potential standby winner. This is to ensure that Prizes are awarded timeously.
5.3.2.3. A potential Prize winner is not an actual Winner, until his/her status as a Participant is confirmed, his/her entry submission is validated and his/her qualifying documents (including proof of the purchase, ID number, Delivery address, Email, Name and Surname), are completed and submitted to the Promoters within the time period required by the Promoters
5.3.2.4. Upon submission of their verification form, the potential winner will be validated and will receive an SMS within 7 working days after submission of the verification form, confirming if they are verified or have forfeited, with the SMS sent to the cell phone number used during entry to the Promotion.
5.3.2.5. If the Promoters are unable to reach any person after 3 (three) SMS attempts or complete the verification process after drawing his/her entry for whatsoever reason, such person will be disqualified, and the draw of a replacement entry shall take place.
5.3.3.Fuel winners will receive their fuel voucher in the form of a physical fuel card, delivered by courier to the address supplied during the verification process.
5.3.4. Once in receipt of the fuel card, the winner will be required to follow the instructions provided with the card, in order to activate the available funds.
5.3.5. The activation of the funds on each card can take up to 72 hours.
5.3.6. Fuel cards may only be used at a bp forecourt and are not redeemable or enabled for use outside of a bp forecourt
5.3.7. Fuel cards are valid for 3 years from the date of issue, and may be used over multiple transactions at bp, or until such time that the total available value on the card is finished
5.3.8. Fuel cards may not be exchanged for cash.
5.4. Gaming hampers “gaming hampers” to the total value of R80,000 (eighty thousand rand). The following will apply to gaming hampers.
5.4.1. 4 winners of A gaming hamper valued at R20,000 each, which includes a PS5 console, with a game and 2 controllers, awarded to 1 winner per month during the promotional period
5.4.2.Gaming hamper draws will take place on the first Monday of each month, with the first draw on 4 November 2024, and the final draw on 3 February 2025
5.4.2.1. Following each monthly draw, the potential winner will be notified via SMS, once their till slip has been verified.
5.4.2.2. The potential winner will be sent an SMS containing a link to a winner verification form on WhatsApp, and they are required to complete the form within 48 hours of receipt, for final verification, before they can be confirmed as a winner. Any potential winner who fails to complete the form within 48 hours will forfeit their chance and will be replaced by a potential standby winner. This is to ensure that Prizes are awarded timeously.
5.4.2.3. A potential Prize winner is not an actual Winner, until his/her status as a Participant is confirmed, his/her entry submission is validated and his/her qualifying documents (including proof of the purchase, ID number, Delivery address, Email, Name and Surname), are completed and submitted to the Promoters within the time period required by the Promoters.
5.4.2.4. Upon submission of their verification form, the potential winner will be validated and will receive an SMS within 7 working days after submission of the verification form, confirming if they are verified or have forfeited, with the SMS sent to the cell phone number used during entry to the Promotion.
5.4.2.5. If the Promoters are unable to reach any person after 3 (three) SMS attempts or complete the verification process after drawing his/her entry for whatsoever reason, such person will be disqualified, and the draw of a replacement entry shall take place.
5.4.3. Gaming hampers will be delivered within 60 days of winner verification being completed and will be delivered to the winner at the address specified during winner validation.
5.5. Entertainment hampers “entertainment hampers” to the total value of R500,000 (five hundred thousand rand). The following will apply to entertainment hampers.
5.5.1. 10 winners of an entertainment hamper valued at R50,000 each, which includes a Smart TV, Sound system and a 12-month Netflix subscription, awarded at the end of the promotional period
5.5.2.The Entertainment hamper draw will take place on 3 February 2025
5.5.2.1. Following the monthly, the potential winners will be notified via SMS, once their till slip has been verified.
5.5.2.2. The potential winners will be sent an SMS containing a link to a winner verification form on WhatsApp, and they are required to complete the form within 48 hours of receipt, for final verification, before they can be confirmed as a winner. Any potential winner who fails to complete the form within 48 hours will forfeit their chance and will be replaced by a potential standby winner. This is to ensure that Prizes are awarded timeously.
5.5.2.3. A potential Prize winner is not an actual Winner, until his/her status as a Participant is confirmed, his/her entry submission is validated and his/her qualifying documents (including proof of the purchase, ID number, Delivery address, Email, Name and Surname), are completed and submitted to the Promoters within the time period required by the Promoters.
5.5.2.4. Upon submission of their verification form, potential winners will be validated and will receive an SMS within 7 working days after submission of the verification form, confirming if they are verified or have forfeited, with the SMS sent to the cell phone number used during entry to the Promotion.
5.5.2.5. If the Promoters are unable to reach any person after 3 (three) SMS attempts or complete the verification process after drawing his/her entry for whatsoever reason, such person will be disqualified, and the draw of a replacement entry shall take place.
5.5.3. Entertainment hampers will be delivered within 60 days of winner verification being completed and will be delivered to the winner at the address specified during winner validation.
6. No responsibility will be accepted by the Promoter, its associated companies (its directors, officers and employees), agents and suppliers, for any prizes or vouchers which are lost, delayed, corrupted, damaged, misdirected or incomplete or cannot be redeemed for any technical reason, delivery or other reasons.
7. All winners of prizes will be required to produce proof of identity during the validation process and upon receipt of their prizes. Failure to do so will result in a forfeit. Winners may not change their details, address, or personal information once it has been submitted and prior to receiving the prize. Any attempt to do so will result in a forfeit.
8. As far as the law allows, all Participants indemnify the promoter and its associated companies (directors, officers and employees) agents and suppliers, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever connected to or arising from their participation in any way in this Promotion and/or any receipt of and/or use of a prize or voucher.
9. By taking part in this Promotion, Participants hereby warrant that all information submitted to the Promoter is true, current and complete.
10. The Promoter may decline to award a prize or voucher if there is a reasonable suspicion of any irregularities or fraudulent activities. The Promoter may disqualify an otherwise valid entry if, in the reasonable opinion of the Promoter, the Participant has not complied with these Terms and Conditions or the entry process.
11. As far as the law allows, all warranties and representations concerning the Promotion not set out in these Terms and Conditions (whether express, implied or tacit) are hereby excluded.
12. As far as the law allows, the Promoter shall only be responsible for those costs which these Terms and Conditions expressly say that the Promoter will pay. The Participant is responsible for (i) any and all applicable local taxes and fees; and (ii) all other costs incurred by it, or arising directly or indirectly from the Participant's participation in the Promotion, or from the acceptance, receipt, use or enjoyment of any prize or voucher. Without limiting the rest of this clause 12, the Participant will be responsible for the cost of submitting proof of purchase and entering the promotion and any mobile or data charges that apply, as per the tariff rates charged by the Participant’s mobile network provider.
13. The Promoter reserves the right to terminate the Promotion immediately and without notice, if circumstances beyond its reasonable control prevent the Promoter, its associated companies (directors, officers and employees) agents and suppliers, from continuing to conduct the Promotion. In the event of such termination, as far as the law allows, all Participants acknowledge that they will have no recourse against the Promoter, its associated companies (directors, officers and employees) agents and suppliers, in respect thereof.
14. As far as the law allows the Promoter, its associated companies (directors, officers and employees) agents and suppliers, shall not be responsible for a Participant's failure to access the Promotion for any reason whatsoever including, by way of example only, as a consequence of communications or network failures.
15. If any provision of these Terms and Conditions is found to be invalid or unenforceable by any court of competent jurisdiction, then that provision shall be severed from these Terms and Conditions and shall not affect the validity or enforceability of any remaining provisions.
16. The Promoter's decision is final and binding and no correspondence will be entered into.
17. By taking part in this Promotion, you accept the Promoter’s data privacy policy and understand that for the purposes only of this campaign, the Promoter will store and use the Participant’s details for the purpose of processing the Participant’s entry into this Promotion and to perform all activities which flow from the Promoter’s receipt of the Participant’s entry in terms of this Promotion and for statistical purposes only.
18. Prizes and vouchers are not transferable. No cash or alternatives will be offered for the Prize/voucher in whole or in part. The winner accepts the Prize/voucher at their own risk. In the event of unforeseen circumstances, the Promoter reserves the right to substitute the Prize/voucher with a prize/ voucher of the same or greater value than the Prize/voucher value set out in clause 5.
19. These Terms and Conditions shall be governed by the laws of South Africa.